Senior Strategic Account Executive

About the job

This position is needed to lead total account relationships with our enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio’s entire platform business across your assigned customers. As a Senior Strategic Account Executive, you will drive highly analytical and consultative sales aimed at making multi-product selling the default sales motion with customers that are running large scale, global businesses. This role is highly cross‑functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.

Responsibilities

• Manage and expand some of our most important Retail customer accounts by focusing on the total account relationship across the entire Twilio platform.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross‑functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption.
• Run a disciplined forecast, consistently achieve goals, and drive a profitable revenue growth.
• Run highly consultative sales cycles and become a strategic partner with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

Qualifications

Required

• Possess a total of 10 years of sales experience, with a minimum of 5 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.
• Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.
• Analytical account development strategy based on making multi product selling the default sales motion.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering profitable revenue and gross profit results, especially for large‑scale and enterprise customers.
• Excellent verbal and written communication skills.

Desired

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CpaaS or PaaS selling experience.
• Familiarity with commerce platforms/two sided marketplaces.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in‑person in a meaningful way.

Compensation

• Based in Colorado, Hawaii, Minnesota or Vermont: $158,632.00 – $198,290.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 – $209,300.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 – $220,320.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

Twilio is proud to be an equal opportunity employer.