Senior Technical Service Technologist (m/f/d), North and West Africa

About the Role

As a Senior Technical Service Technologist, you will be responsible for providing outstanding technical customer experience and driving innovation to create superior customer‑centric solutions. You will be the expert in formulating, applying ingredients, understanding structural and functional relationships, and food processes within a specific region.

Key Responsibilities

• Act as the lead technical contact for assigned customers and key accounts, providing comprehensive expertise throughout the customer's innovation, troubleshooting, and cost re‑engineering processes to meet business growth targets.
• Share extensive knowledge proactively, acting as a technical mentor within the organisation and providing support to more junior team members.
• Plan and conduct complex application trials involving formulation and process development or fine‑tuning, in the presence of customers or at the customer's site.
• Utilise customer feedback to develop innovative solutions, especially within the specific key application category.
• Evaluate customers' recipes, ingredients, and processes to diagnose problems, independently apply food technology knowledge, and recommend optimal solutions.
• Leverage relationships across technical and commercial teams to influence, drive, and prioritise projects aligned with strategy and maximise business return.
• Develop strong relationships with raw material, auxiliary material, and processing/equipment partners within the key application category.
• Document technical work centrally and communicate project results internally and externally to customers.
• Record and share relevant customer activities and project updates in the customer relationship management system.
• Evaluate the customer and competitor portfolio to gain insights and share knowledge with the team.
• Analyse and address complex technical issues, significantly improving or adapting existing techniques.

Qualifications

• Degree or equivalent in Food Technology, Food Engineering, or a related discipline.
• Strong experience in a Technical Service, NPD, or Applications team within specialty food ingredients.
• Knowledge of dairy, savoury, beverage applications, including interactions with different food ingredients, systems, and processing.
• Proven track record of successfully delivering product innovation and supporting customers in the food industry.
• Advanced understanding of laboratory and pilot plant trial equipment and technologies relevant to the application areas.
• Proficiency in documenting technical work centrally (Knowledge Management) and communicating results internally and externally.
• Fluent French and English communication skills (written and verbal) are mandatory; candidates lacking fluent French will not be considered.

Benefits

• Total Rewards Package – Competitive salary and performance‑based pay recognising your contributions.
• Comprehensive Benefits & Wellness Support – Health, long‑term savings, and resources for physical, mental, and emotional well‑being.
• Flexible Work Arrangements – Supportive of both professional and personal needs.
• Career Growth – Learning, training, and development opportunities.
• Employee Recognition Program – Real‑time appreciation and personalised rewards globally.
• Employee Referral Program – Earn a bonus when a referred candidate is hired.

We value diversity and do not discriminate on the basis of race, color, religion, age, national origin, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status. Ingredion offers support to applicants with disabilities throughout the recruitment process and will accommodate reasonable needs.