Senior Transportation and Logistics Manager

Responsibilities

• Oversee and improve the performance and efficiency of SMPA’s global transportation network
• Ensure timely, error-free delivery of pharmaceutical products, including shipments requiring cold-chain and/or security controls
• Establish, communicate, and enhance KPIs, and analyze positive and negative trends for further review
• Ensure delivery accuracy through reconciliation and resolution of transaction discrepancies
• Resolve issues and escalations, identify root causes, and drive corrective actions
• Serve as the primary team contact for transportation
• Lead continuous improvement initiatives across delivery processes to increase customer satisfaction and reduce operating costs
• Identify efficiency opportunities, implement changes, and manage projects and cross‑functional teams to deliver results
• Manage and optimize domestic and international transportation networks and operations
• Define mode‑selection criteria, improve efficiency, mitigate risk, and establish, communicate, and enforce SMPA routing guides
• Support spot and long‑term service and pricing engagements and maintain related documentation
• Participate in new product launch planning and implementation teams to address transportation requirements
• Support and contribute to transportation validation studies
• Collaborate with Order‑to‑Cash, Trade, IT, Tax, Finance, Commercial Manufacturing, Supply Chain Operations, Quality, Legal, Sourcing, Regulatory, Insurance, and Trade Compliance to support transportation activities, ensure on‑time delivery, and exceed customer expectations
• Resolve complex day‑to‑day operational issues independently and ensure major issues are escalated when appropriate
• Ensure processes and systems are documented and compliant with Quality Management System requirements, Good Manufacturing and Distribution Practices, and FDA regulations
• Serve as the commercial lead for transportation partners and manage transportation tenders and RFPs from initiation through completion
• Ensure shipment visibility, lead technical solution discussions, negotiate freight agreement terms, and oversee AVL setup, purchase order and budget administration, invoice auditing, and payment processes
• Act as the subject matter expert for global transportation

Requirements

• 3–6 years of experience in supply chain, logistics, or related functions within an outsourced GxP environment
• Strong knowledge of freight provider networks and third‑party logistics (3PL) processes, controls, and best practices
• Demonstrated experience with logistics practices in pharmaceutical manufacturing or a related industry
• Knowledge of technical solutions that improve logistics management efficiency and visibility
• Knowledge of and experience supporting transport studies
• Working knowledge of GMP and GDP as they relate to transportation
• Working knowledge of cold‑chain transportation solutions for pharmaceuticals
• Ability to work across global time zones; communications may occasionally occur outside typical business hours
• Knowledge of domestic and international freight management across all transportation modes
• Working knowledge of customs compliance regulations and import/export processes preferred
• Knowledge of ERP/MRP systems and data management; SAP preferred
• Knowledge of DSCSA regulations preferred
• Ability to evaluate data, build reports, identify trends, and recommend alternatives
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Smartsheet
• APICS‑CLTD or a similar certification preferred