SERVICE MANAGEMENT INDUSTRY (F/M/D)

YOUR RESPONSIBILITIES

Technical and disciplinary leadership as well as further development of the service team in the industrial burner sector and the dispatching department.

Active contribution to shaping the service and growth strategy.

Management and optimization of service operations with regard to quality, cost efficiency, and customer satisfaction.

Expansion and qualification of the service team in line with strategic objectives.

Monitoring and further development of relevant service KPIs.

Analysis and continuous improvement of service processes and internal workflows.

Close collaboration with Sales, Production, and Technical Order Processing.

Ensuring resource and deployment planning of service technicians through Industrial Dispatching.

Support with complex technical issues and escalation cases.

Participation in standardizing service offerings and documentation.

Budget responsibility for the Industrial Service division in Germany.

YOUR QUALIFICATIONS

• Completed technical training or university degree in mechanical engineering, process engineering, energy engineering, electrical engineering, or a comparable qualification.
• Several years of experience in an industrial service environment, ideally in the field of burner, combustion, or thermal process technology.
• Proven leadership experience in service or technical field operations.
• Strong leadership, communication, and organizational skills.
• Experience working with KPIs and performance management.
• High affinity for processes and experience in optimizing service workflows.
• Structured, solution-oriented working style and customer-focused mindset.
• Confidence handling ERP/service management systems is an advantage.
• Willingness to travel to a moderate extent.
• Business-fluent German skills and fluent English skills desirable.

YOUR BENEFITS

Responsible leadership position with significant scope for decision-making.

Opportunity to actively develop the team and processes.

Technically challenging industrial environment.

Short decision-making paths and collaborative working atmosphere.

Attractive compensation, vacation and Christmas bonuses.

Structured onboarding and individual development opportunities.

Company car for private use and modern technical equipment (smartphone and laptop).

Vacation: 30 days, special leave for special occasions, Christmas and New Year's Eve off, as well as paid child sick days.

Benefits: employer-funded company pension scheme, company health insurance, company doctor, and health management.

Employee discounts, partnerships such as JobRad and corporate benefits, and company events.