Service Network Coordinator (m/f/d)

Your responsibilities

• Develop, expand, and maintain the Authorized Service Partner network in Germany.
• Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes.
• Coordinate and follow up on service orders and cases across the service network.
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
• Track service performance, operational KPIs, and network efficiency.
• Prepare and deliver regular follow-up and performance reports using Excel and CRM data.
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
• Support continuous improvement initiatives related to service processes and network performance.
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.

Your profile

• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Strong organizational and coordination skills.
• Ability to manage multiple stakeholders and cross-functional interfaces.
• Analytical mindset with strong reporting and data interpretation skills.
• High attention to detail, especially in invoicing and operational follow-up.
• Proactive, structured, and solution-oriented working style.
• Willingness and flexibility to travel within Germany.
• German: business fluent (written and spoken) – mandatory.
• English: Advanced level (written and spoken)

What we offer

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs