Service Provider Manager (all gender) - Ref. Nr. : 17642 - MO

Service Provider Manager (all gender)

Job Reference: 17642 - MO

Employer: SD & T Systems Development & Technology AG

Position type: Full-time, permanent (24‑month contract)

Location: Berlin, 40h/week, 3 days onsite (home office up to 40 %)

Responsibilities

• Take operational responsibility for the stable and smooth operation of services in the Telematics Infrastructure.
• Monitor service quality, capacity and performance data and develop concrete measures with internal teams and external partners to improve services.
• Act as the central point for all operational questions – technical and operational details, commercial evaluations and contract assessments.
• Collaborate with internal business units and coordinate with external partners on contract changes, Service Level Reviews or escalations.
• Ensure understanding of IT contract types and their application and operationalization within ITSM‑standard frameworks such as ITIL.

Requirements, Knowledge and Experience

• Experience in the above tasks.
• Management of external service providers with large and complex IT service offerings.
• Design and operation of complex IT/telecommunication services using ITIL standards.
• Solid IT knowledge, especially in network technologies.
• Team player with a comprehensive overview.
• German and English in speaking and writing.