Service System Engineer (m/w/d) Door Systems

• Full‑time
• Job Family: Systems Engineering

Job Description

Who will you be working with?

You will be part of a highly skilled Technical Services Group (TSG) supporting customers and internal engineering teams across multiple product lines. Our team combines deep technical expertise with hands‑on product knowledge to ensure safe, reliable, and high‑quality performance of access systems and other key train subsystems. You will collaborate daily with customers, project teams, OE engineering departments, and cross‑functional stakeholders to resolve issues, implement improvements, and maintain product performance throughout the lifecycle.

How will you make a difference?

As a member of the Technical Services Group (TSG), you will be responsible for providing technical expertise and lifecycle support for Access systems and potentially additional product lines such as Couplers, HVAC, or Doors. You will act as the primary point of contact for customers regarding technical matters, translating their requirements into engineering specifications and guiding issue resolution.

You will develop and maintain technical documentation, lead feasibility assessments, and support project execution with accurate and timely deliverables. Your work ensures product safety, manages obsolescence, supports spare‑parts availability, and contributes directly to customer satisfaction and operational performance.

What will your typical day look like?

• Serve as the main technical entry point for customers and internal stakeholders related to Door systems
• Provide technical support for customer issues, safety cases, and hot‑issue resolution
• Translate customer requirements into engineering specifications
• Prepare technical documentation, interface definitions, and integration plans
• Manage BOMs and documentation updates for standard overhauls (OVH) and upgrades
• Conduct feasibility studies and fleet assessments for custom engineering requests
• Manage spare‑parts documentation, including drawing updates and obsolescence handling
• Facilitate communication between TSG project teams and OE engineering departments
• Support on‑site repair, overhaul, or upgrade activities
• Participate in technical reviews and customer meetings
• Support the Technical Customer Interface (TCI) with system expertise
• Contribute to tender and technical offer preparation
• Ensure on‑time delivery (OTD) of project execution tasks

Qualifications

What do we want to know about you?

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Minimum 5 years of hands‑on experience with access or door systems (design, maintenance, or service) or in a similar heavy industry
• Experience with ERP/MRP systems for spare‑parts and BOM maintenance
• Knowledge of obsolescence and lifecycle management principles
• Excellent communication skills and confidence in customer‑facing situations
• Strong analytical and problem‑solving abilities
• Ability to work collaboratively with project teams and OE engineering
• Strong time‑management skills and the ability to prioritize under pressure
• Flexibility to provide onsite support and travel when required

Additional Information

We offer:

• Collective wage agreement pay
• Vacation pay
• Christmas bonus
• Contribution to capital‑forming benefits
• Company pension plan
• 30 days of vacation per calendar year
• Lease a job bike
• Subsidy for the Germany Ticket
• Further education opportunities

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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