ServiceNow Administrator

Do you want to start a new professional challenge? Check out our new opportunity!

We are looking to incorporate a ServiceNow Administrator to our team.

About us

We are an IT Consultant Group that provides services and creates digital solutions to improve the lives of citizens across Europe. Check out our website:

Our project and team

This is your opportunity to start working on international projects with a highly qualified team and applying the latest technologies. You will join our European team, specifically the one involved in several projects for a significant European Agency.

Location

This position requires on-site work in Cologne Germany

Minimum Requirements

Required Experience

• High level of English.
• At least 4 years of hands-on experience in administering and configuring ServiceNow instances.
• Implement “Engagement Messenger”.
• Migration from SNOW ITSM to CSM.
• Properly manage licenses and subscriptions through SNOW.
• Properly manage maintenance and support for infrastructure components through SNOW.
• Properly manage service support for outsourced services in SNOW.
• Management and updating of the Service Catalog.
• ITIL certification (at least ITILv4 Foundation) is preferred.

Technical Skills

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS).
• Knowledge of the ServiceNow platform and its components.
• Proficiency in Glide API, JavaScript, HTML, CSS and AngularJS.
• Understanding of relational databases and their use in ServiceNow.
• Understanding of REST and SOAP APIs and MID servers.
• Familiarity with various ServiceNow modules.

Main Responsibilities

• Manage user accounts, groups and roles, whilst maintaining access controls and user authentication mechanisms.
• Monitor the instance’s performance and optimise its efficiency by implementing best practices.
• Manage applications, modules and artefacts.
• Install, configure and manage applications and plugins from the ServiceNow Store.
• Ensure appropriate data security and permissions.
• Configure email notifications and alerts, and manage templates.
• Design and manage workflows and implement automation using Flow Designer.
• Manage update sets for development, test and production environments.
• Carry out the discovery and reconciliation of CIs (Configuration Items).
• Establish, configure and manage integrations with external systems.
• Write and maintain scripts (JavaScript) for business logic and automation.

This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)