ServiceNow CMDB Administrator

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Job Summary

The ServiceNow Configuration Management Database (CMDB) Administrator is responsible for database high availability access and database security to ensure the business continuity of all enterprise data. Individual ensures data remains consistent across the database and is clearly defined for users’ concurrent access, in a form that suits their needs, while ensuring that there is provision for data security, disaster recovery and business continuity. Incumbent interfaces with vendor representatives in order to resolve issues with the assigned database and will assist with database planning, development and troubleshooting. Incumbent works to support ServiceNow IT Operations Management (ITOM) functions such as Configuration Item (CI) class organization, discovery, service mapping, service graph connections (Dynatrace, Tenable, ect.) and data reconciliation.

Requirements

EDUCATION

Bachelor’s degree, in Business, Computer Science, or Management Information Systems, or related. In lieu of degree, five (5) years’ relevant experience will be considered.

EXPERIENCE

Minimum three (3) years’ minimum, direct experience in Database Administration, Database Operations, Computer Operations or Systems Programming.

Minimum one (1) year experience with Database Management Software (DBMS).
Knowledge of at least one (1) programming language, as well as appropriate OS, utilities, shell scripts, visual editor, or related for the assigned database.

Experience/Certifications in ServiceNow platform ITOM Discovery, Service Mapping, and System Administrator, preferred.

ESSENTIAL SKILLS & ABILITIES

• Monitoring Plans
• Continuous Monitoring
• Interpersonal Relationships
• Interpersonal Communication
• IBM Db2
• Standards Compliance
• Decision Making
• Sound Judgment
• Problem Solving
• Applied Research
• Critical Thinking
• MySQL
• Report Presentations
• Structured Query Language (SQL)
• Report Processing
• Analyze Information
• Report Creation
• Oracle Active Data Guard
• Data Consulting
• Planning Activities
• Deductive Reasoning
• Prioritization
• Process Information
• Organizing
• Oracle Database
• ServiceNow Administration/ITOM (Discovery,Service Mapping, Service Graph Connectors,CSDM)

Skills

• Analytical Decision Making
• Analytical Problem Solving
• Backup and Recovery Systems
• Business Compliance
• Collaborative Communications
• Consultative Approach
• Critical Thinking
• Cross-Functional Planning
• Data Analysis
• Database Administration
• Data Management
• Data Visualization Tools
• Deductive Reasoning
• IBM DB2 Database
• Information Interpretation
• Interpersonal Relationship Management
• MySQL Database Administration
• Oracle Active Data Guard
• Oracle Database
• Process Monitoring
• Query Plan Analysis
• Researching
• Software Development Strategy
• Sound Judgment
• Structured Query Language (SQL)

Responsibilities

• Assists Lead Database Administrator in the maintenance of the assigned DBMS-based application system and the associated security procedures, provides status reports to the Database Administration Supervisor for all active and scheduled projects, and assists the Database Administration Supervisor with configuration management and database control programming.
• Assists other team members in providing 24-hour “on-call” support to Applications Development areas regarding databases, program design and implementation and performance.
• Monitors production databases for space utilization and the need for design change or reorganization and defines and allocates space for all test databases.
• Monitors standards and procedures to ensure recoverability and availability of production databases and participates in disaster recovery testing efforts.
• Participates in reviews to evaluate database performance and recommends solutions to ensure the effectiveness of scheme, tables, procedures and permissions.
• Performs other duties as required.
• Provides consultation and support to Applications Development areas regarding database and program design and implementation.

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.