ServiceNow Consultant, Security Operations

Stellenbeschreibung:

Advise clients on the design, implementation and continuous improvement of ServiceNow OT Service Management and Security Operations
Develop solutions to integrate IT and OT processes and to onboard OT systems and security/vulnerability tools into ServiceNow
Design end-to-end service and operational processes with ITSM and ITOM across IT and industrial OT environments
Architect and implement Vulnerability Response solutions and integrate Tenable, Qualys, Rapid7 or Microsoft Defender
Support risk-, business-impact- and asset-based prioritization of vulnerabilities and establish vulnerability lifecycles
Use CMDB, CSDM and Asset Management to map technical and business relationships
Provide advisory services on OT security and operational resilience
Design and facilitate workshops with production, operations, security, SOC, CISO and IT teams
Translate diverse stakeholder requirements into practical, sustainable ServiceNow solutions

Requirements

Minimum 3–5 years of ServiceNow consulting or project experience
Ideally, experience in OT Service Management, Security Operations or comparable enterprise environments
Experience in industrial or manufacturing projects
Understanding of OT systems, production environments and their specific requirements
Strong knowledge of ServiceNow ITSM and ITOM; practical OTSM experience is a plus
Experience integrating IT and OT processes and OT systems
Solid knowledge of ServiceNow Vulnerability Response
Experience with SecOps or Vulnerability Response rollouts
Experience integrating Tenable, Qualys, Rapid7 or Microsoft Defender
Understanding of cyber security operations, vulnerability lifecycles, OT security and operational resilience
Understanding of the relationships between CMDB, CSDM, assets, services and vulnerabilities
Confident stakeholder management with production, operations, security engineering, SOC, CISO organizations and IT
ServiceNow Certified System Administrator (CSA) certification required
Relevant certifications such as ServiceNow Certified Implementation Specialist (CIS) for ITSM, CIS ITOM, CIS Vulnerability Response (VR), CIS Security Incident Response (SIR) or OTSM are desirable

Core Competencies

Demonstrates expertise in ServiceNow ITSM and ITOM, with a strong focus on integrating IT and OT processes, vulnerability management, and stakeholder engagement. Proficient in designing and implementing solutions that enhance operational resilience and security in industrial environments.