Site Hyper care( MES Apriso )

Good-to-Have

1. MES (Manufacturing Execution System) – Apriso
2. Must speak German
3. ERP (financial system) – Microsoft Dynamics 365 Finance and Operations

Responsibility of / Expectations from the Role

1. Experience as a member of an application support team resolving issues for users of software systems.
2. The role will be supporting both an MES (Manufacturing Execution System) – Apriso and an ERP (financial system) – Microsoft Dynamics 365 Finance and Operations
3. Experience with one or the other is preferred though
4. Must have effective communications skills with users on the factory floor as well as office workers
5. Will be asked to discuss issues with users and then translate them including documenting the issues for the central Development team and support team to resolve
6. Will be expected to track issues for the Site both in the helpdesk issue system and the software development environment to ensure follow-up and closure
7. Will be a member of the D365 / Apriso Deployment team working as hypercare support to assist Site staff as a single point of contact. Will work with the IT Solution Support team and the IT Development teams to drive problem resolution.