Social Media Community Manager

Responsibilities

• Oversee the company's day-to-day social media presence across LinkedIn, X (Twitter), Facebook, Instagram, and other relevant platforms
• Monitor and manage daily engagement across social platforms
• Respond professionally to comments, direct messages, and customer inquiries
• Foster meaningful conversations with customers and industry partners
• Help build an engaged community around the company's products and brand
• Schedule and publish approved content across all social media channels
• Support integrated marketing campaigns, product launches, and promotions
• Monitor conversations related to digital marketing and SaaS

Requirements

• 2–4 years of experience in social media community management
• Experience supporting B2B SaaS, marketing technology, software, or technology companies preferred
• Strong written English communication and copy-editing skills
• Strong understanding of B2B social media marketing and community engagement
• Experience using LinkedIn, X (Twitter), Facebook, and Instagram professionally
• Experience with Hootsuite, Sprout Social, Buffer, or similar social media management platforms
• Familiarity with Canva for basic content preparation and image resizing