Software Program Manager, Software Engineering Operations

• Drive Software Program Execution
• Lead planning and execution for key software initiatives, including project schedules, milestones, dependencies, deliverables, and execution status
• Partner closely with software engineering leaders to ensure work is prioritized, tracked, and delivered effectively
• Drive Cross-Functional Software Program Alignment
• Partner with teams across the software delivery lifecycle, including development, test, DevOps, and field organizations
• Drive alignment on priorities, dependencies, risks, release readiness, and customer commitments to ensure coordinated execution across programs
• Support Release Planning and Readiness
• Partner with engineering and product teams to plan software releases, track release scope, coordinate readiness reviews, manage defect and issue visibility, and support go/no-go decision-making
• Provide Visibility and Operating Cadence
• Establish and maintain clear dashboards, status reporting, risk registers, milestone tracking, and communication rhythms
• Provide concise updates to engineering leadership and executives on progress, risks, dependencies, and tradeoffs
• Coordinate Customer-Impacting Issues
• Drive visibility and follow-through on customer-facing software issues, escalations, and commitments
• Work with engineering, support, product, and field teams to track ownership, mitigation plans, and resolution status
• Improve Engineering Operations
• Identify opportunities to improve planning, Jira workflows, release tracking, status reporting, bug triage, dependency management, and overall engineering execution
• Implement practical, lightweight processes that improve predictability without creating unnecessary overhead
• Facilitate Prioritization and Tradeoff Discussions
• Help teams evaluate competing priorities, resource constraints, schedule risks, and customer commitments
• Ensure decision points are surfaced clearly and resolved with the right stakeholders
• Maintain Project Artifacts and Decision Records
• Ensure project plans, schedules, risks, decisions, dependencies, and execution status are documented and accessible
• Partner with engineering and architecture teams to ensure technical documentation ownership remains clear

Requirements

• 4 + years of experience in software project or program management
• Strong knowledge of modern methodologies, AI workflows, and proficiency with tools such as Jira and Confluence
• Excellent communication and coordination skills, with the ability to collaborate across teams
• Proven ability to manage multiple priorities in a fast-paced startup environment
• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, or equivalent experience)