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Application Support Specialist (m/f/d) for AMONDIS - User and Software Interface

Diakoneo KdöRNeuendettelsau

Stellenbeschreibung:

Application Support Specialist (m/f/d) for AMONDIS – The Bridge Between Users and Software
Do you want to do more than just process tickets? Do you want to understand how an application works—and help develop it further together with the users? In this role, you’ll serve as the link between the people who use Amondis every day and the system behind it. You identify problems before they escalate and provide solutions that improve the daily work lives of others.
No day-to-day support without opportunities for growth: You’ll support releases, help shape processes, and develop toward project management responsibilities—if you choose to.
CENTRAL SERVICES – FINANCE
The Central Finance Services team in Neuendettelsau is looking forward to welcoming you starting immediately!
(Full-time or part-time | permanent)
You’ll work in a small, close-knit team that collaborates closely with the specialist departments. No silo mentality: decisions are made collectively, knowledge is shared, and mistakes are discussed openly.

We offer

Workplace health promotion: sports and relaxation programs, the option of a company bike (depending on contract terms), and occupational health counseling
Continuing education and professional development: personal education budget, coaching and supervision, company-owned academy, and a wide range of e-learning courses in the Diakoneo Learning Zone
Company pension plan and supplemental insurance
Work-life balance: joint planning of working hours and flexible work schedules
A meaningful workplace with a rich tradition
Compensation and benefits: including annual bonus, capital-forming benefits, and employee discounts

Learn more about our benefits at:

Your Responsibilities

As an Application Support Specialist (m/f/d) for Amondis, you are responsible for the smooth operation and continuous development of the software—working closely with users and the technical team.

You will manage the Amondis application during ongoing operations: You will analyze errors, coordinate solutions with the manufacturer, and ensure that users can work efficiently—with a measurable reduction in system downtime
You are the first point of contact for users with questions about Amondis (second-level support): You act as a liaison between business departments and IT, solve problems in a solution-oriented manner, and document findings for future cases
You oversee software updates and releases: You coordinate testing, inform user groups, and ensure that new features are rolled out smoothly—minimal friction, maximum acceptance
You analyze requirements from business departments and translate them into specific configuration changes or development requests to the manufacturer—from requirement to implemented solution
You maintain and optimize interfaces between Amondis and other enterprise systems (e.g., ERP, DMS, HR systems) and ensure data consistency and stable processes

Your Profile

Completed business or IT training, a relevant degree, or relevant professional experience—what matters to us is not your title, but that you can understand business processes and confidently map them in Amondis in terms of configuration, technology, and processes
You have experience in supporting business applications or ERP systems—ideally Amondis or comparable solutions (e.g., SAP, Microsoft Dynamics, Sage)
Strong communication skills: You can explain technical matters in a way that non-IT users can understand and remain calm and solution-oriented in stressful situations
You have a structured approach to work, take initiative, and can set priorities—even when juggling multiple projects at once
Basic technical understanding: You’re familiar with database structures, system interfaces, and API concepts

Our work is centered on our diaconal mission. We act with empathy, courage, diversity, and inclusivity. Discover what makes us special as an employer:
We look forward to receiving your application.
Apply now!