Software Training Specialist

Responsibilities

• Responsible for successfully training clients in using KeyStone
• Contributes to the design of training programs and course materials necessary to educate, train, and assist clients and employees in using KeyStone
• Assist other Education team members in meeting the training initiatives of the Department
• Ensure delivery and learning environment is adapted to each clients’ needs, whether onsite or remote
• Develop and maintain an understanding of the KeyStone product
• Create and maintain client training schedules
• Inform credit union management of areas of development for students
• Upload training related materials to client Confluence space
• Develop strong relationships with each client and communicate feedback or concerns to manager promptly
• Support monthly client Webex training

Requirements

• At least six months to two years of similar or related experience
• At least a high school diploma/GED
• Preferably experience working in education, adult learning, training, and/or Credit Unions
• Preferably experience working at a similar software company

Core Competencies

Demonstrates expertise in client training and education, with a strong focus on adapting learning environments to meet diverse client needs. Proficient in developing training programs and materials, while fostering relationships with clients to enhance their understanding of the KeyStone product.

Highest-signal resume keywords

• Client Training
• Training Program Design
• KeyStone Product Knowledge
• Adult Learning Experience
• Confluence Management

ATS Optimization Keywords

Hard Skills

• Training Development
• Course Material Creation
• Client Scheduling
• Webex Training Support
• Feedback Communication

Soft Skills

• Relationship Building
• Adaptability
• Communication

Industry Keywords

• Credit Unions
• Adult Learning
• Education

Tools & Technologies

• Confluence
• Webex