Solution Expert- Marketing platform (m/f/d)

As a Solution , you translate business needs into scalable marketing technology configurations and integrations. You design and refine the technical architecture for the Marketing Automation platform, focusing on Adobe Journey Optimizer, Experience Platform, Optimizely, Sinch and OneTrust. You bridge business objectives with technical execution, collaborating across squads and with vendors to ensure reliable, scalable delivery. You’ll drive issue resolution, optimize performance and adoption, and act as the technical point of contact for cross-country initiatives.

• People development programs
• Individual and company-wide trainings
• Career upskilling opportunities
• Support throughout professional journey
• Dynamic, multicultural work environment

• Design and continuously improve the Marketing Automation platform architecture with emphasis on integrations (Adobe Journey Optimizer, Adobe Experience Platform, Optimizely, Sinch, OneTrust)
• Configure, customize, and optimize solutions to business and architectural requirements
• Bridge business processes and technical implementation with development teams
• Collaborate with developers, QA, support, product owners, stakeholders, and external vendors for reliable implementation, testing, release and operations
• Support integration design for customer data, event data, messaging, consent and preference data, and reporting needs
• Lead troubleshooting and root-cause analysis for campaigns, journeys, data flow, channel delivery, and integrations
• Improve performance, scalability, reliability, monitoring, documentation and supportability of the deployed solution
• Serve as technical SPOC for countries and cross-functional initiatives, harmonizing usage and rollout standards

• Proven experience as a Solution Expert or similar in a complex tech environment
• Hands-on experience with at least one major Marketing Automation or customer-engagement platform, with strong preference for Adobe Journey Optimizer and Adobe Experience Platform
• Experience with Adobe Journey Optimizer, Optimizely, Sinch, OneTrust or comparable platforms
• Practical knowledge of multi-channel campaign execution (email, push, WhatsApp, SMS, in-app)
• Solid understanding of customer data, audiences, segmentation, automation, journey orchestration, consent and preference management
• Ability to work with APIs, data mappings, integration concepts, event flows, payload structures and testing
• Strong analytical skills and ability to translate business processes into clear designs
• Ability to communicate technical concepts to business stakeholders in English

• Cross-functional collaboration
• Strong communication
• Analytical thinking
• Adobe Journey Optimizer
• Adobe Experience Platform
• Optimizely