Specialist - After Sales - Spare Parts & Service Supply Chain (EMEA)

Your Responsibilities

We are looking for an experienced and highly analytical professional to lead and optimize all spare parts management and service supply chain activities across Europe. This role is critical to ensuring high repair rates, fast turnaround times (TAT), optimized inventory levels, and operational excellence across our repair ecosystem.

The ideal candidate combines strong supply chain expertise with after-sales/service operations experience and can effectively coordinate among European partners, repair centers, logistics providers, and HQ teams in China.

Key Responsibilities

• Own and manage the end-to-end spare parts supply chain for European after-sales operations.
• Drive spare parts availability to ensure high repair fulfillment rates and minimize repair delays.
• Monitor and improve spare parts supply chain efficiency, forecasting accuracy, and logistics performance.
• Coordinate closely with HQ teams in China regarding forecasting, allocation, procurement planning, escalation management, and supply priorities.
• Develop and maintain KPIs related to parts availability, backorders, fill rate, inventory turnover, repair rate, and TAT.
• Demand Planning & Forecasting
• Analyze repair trends, failure rates, seasonal demand, and service volumes to optimize spare parts forecasting.
• Implement demand planning methodologies to improve stock accuracy and reduce shortages or excess inventory.
• Create regular business reviews and reporting for management.
• Management of European Parts Distributor
• Manage operational performance of the central European spare parts distributor.
• Define and monitor SLAs, logistics performance, stock accuracy, shipment lead times, and inventory health.
• Optimize safety stock strategy and allocation processes across European repair networks.
• Drive continuous improvement initiatives with logistics and distribution partners.
• Repair Center Spare Parts Operations
• Oversee repair center spare parts management processes and inventory methods.
• Define operational benchmarks and best practices for repair center stock management.
• Improve repair efficiency, repair success rate, and turnaround time through optimized parts management.
• Support implementation of standardized processes across all repair centers.
• Harvesting / Parts Recovery Program
• Lead and optimize the repair center harvesting process (reuse of parts from defective devices).
• Define SKU strategy, commercial conditions, quality standards, SLAs, and operational workflows.
• Evaluate and implement centralized vs. local harvesting approaches.
• Ensure traceability, compliance, and quality control for harvested parts usage.

Process Innovation & Continuous Improvement

• Drive innovative initiatives across the service supply chain ecosystem, including:
• Parts exchange programs between repair centers
• Reverse logistics and parts return processes
• Inventory optimization and allocation modelsSafety stock optimization
• Automation and reporting improvements

• Identify operational bottlenecks and implement scalable process improvements.
• Collaborate cross-functionally with service operations, logistics, finance, procurement, IT, quality, and engineering teams.

Your Profile

• Bachelor’s degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field.
• 5+ years of experience in spare parts management, after-sales service operations, or service supply chain management.
• Experience in consumer electronics, home appliances, telecommunications, or related industries.
• Strong knowledge of:
  • Spare parts planning and forecasting
  • Repair operations
  • Inventory optimization
  • Reverse logistics
  • Service supply chain management
• Experience managing outsourced logistics providers and/or repair center partners.
• Strong analytical and problem-solving capabilities.
• Advanced Excel and data analysis skills.
• Experience working in international and cross-cultural environments.
• Fluent English communication skills. Mandarin language skills are preferred.
• Preferred
  • Knowledge of SAP, ERP, WMS, or service management systems like Salesforce.
  • Experience with parts harvesting / refurbishment programs.
  • Lean Six Sigma or continuous improvement background.
  • Additional European languages are a plus (e.g. German).
• Key Competencies
• Strong ownership mentality
• Analytical and data-driven decision making
• Operational excellence mindset
• Stakeholder management
• Negotiation and supplier management skills
• Ability to work independently in a fast-paced international environment
• Strong communication and coordination capabilities

What we offer

• The opportunity to work independently in an experienced and highly motivated team
• An exciting position in a dynamic and fast-growing environment
• The chance to develop and implement your own ideas
• Flexible working hours
• Direct insurance/savings plan
• Job ticket or free parking space
• Subsidy for gym membership
• Fresh fruit, coffee, water and more