Sr. Customer Success Executive (Tele-sales, UK Market)

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The Sales Associate team in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.

ABOUT THE ROLE

As Sr. Sales Associate (Inbound/Outbound Sales) you will:

• Call our existing members – build rapport with them, understand their businesses and upsell relevant products or services to help them thrive.
• Work cross‑functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members.
• Work in a dynamic and data‑driven environment to reach team and individual targets and meet KPIs.
• Upsell and cross‑sell products/services to maximise revenue.
• Ensure clear, concise and effective communication tailored to UK customers.
• Play a part in testing new leads/scripts that support the team overall as we work in new areas of the business.
• Accurately record interactions, feedback and sales outcomes in CRM.
• Get to know these leads/prospective members, and how their businesses plan to operate and recommend relevant products and services to help them thrive.
• Spend time on ad‑hoc tasks and work on projects that support other business areas.

WHAT MAKES YOU A GREAT FIT

Tide is seeking a dynamic Sales Representative to drive our mission of supporting small, growing businesses. You’ll thrive in a fast‑paced, ever‑changing environment and bring a target‑oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Proven experience in telesales, preferably in an international/UK‑focused role with a minimum of 2 years of current experience in telesales. Prior outbound calling experience working with UK clients is preferred.
• Previous financial services telesales experience would be an advantage and success working towards a revenue target.
• Exceptional verbal communication and interpersonal skills in English (Versant B2 – 60 and C1).
• An excellent telephone manner, strong negotiation, persuasion and objection‑handling skills.
• Open to work in flexible shifts to align with UK‑based hours.
• Knowledge of UK culture and consumer behaviour would be a plus.
• Confident, outgoing and enthusiastic nature.
• Self‑motivation and conscientiousness, wanting to make a real difference to the business.
• Experience using Kustomer (or a similar CRM tool).
• Willingness to take on new projects and get involved in the team’s growth.
• Willingness to work with Product Owners across all areas of business in gaining feedback that can make real changes to members’ experience of Tide.
• Some knowledge of buyer behaviour, sales and KYC.
• Ability to thrive in a team dynamic and also work independently to achieve KPIs and targets.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical leave

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.