Staff Performance & Utilization Manager (m/f/d)

Stellenbeschreibung:

As a Staff Performance & Utilization Manager , you take partial ownership of resource allocation, utilization management, and workforce performance across the organization.

This role is the central control function of the delivery workforce . You ensure that capacity is effectively deployed, utilization targets are achieved, and leadership has full transparency on staffing, performance, and structural risks .

You operate as an independent authority , working directly with Delivery Leadership , including Delivery Principals and the Head of Project Management , and maintain a direct reporting line into these leadership functions as well as the Managing Director .

You will not just support decisions — you will drive, enforce, and continuously optimize them at a leadership level .

Your Tasks

Resource Allocation & Staffing Control

Own and manage cross-project staffing and resource allocation end-to-end
Ensure optimal assignment of skills to demand across all delivery activities
Maintain full transparency over capacity, demand, and workforce structure
Actively shape and enforce staffing decisions
Support presales and bid processes by ensuring realistic and executable staffing scenarios

Utilization Ownership & Performance Steering

Take full responsibility for utilization management across teams and projects
Define, track, and enforce utilization KPIs and targets
Identify underutilization, over-allocation, and structural inefficiencies early
Drive corrective actions in alignment with Delivery Leadership
Provide clear, actionable reporting to support fast, fact-based decisions

Resource Conflict Resolution (Escalation Authority)

Act as the central escalation point for resource conflicts
Make binding, transparent staffing decisions across projects and units
Resolve competing priorities across financial, delivery, and workforce constraints
Ensure consistent and enforceable decision-making standards

External Workforce Management

Build and manage a scalable, high-quality network of external resources
Control the balance between internal and external capacity based on utilization and cost efficiency
Ensure external partners meet quality, availability, and compliance standards

Performance Transparency & Leadership Insights

Own the analysis and interpretation of performance and utilization data
Provide direct, data-driven input into performance evaluations at leadership level
Ensure objective and comparable performance assessment standards
Continuously evolve KPIs and frameworks aligned with business goals

Workforce Governance & Advisory

Act as an independent governance function within the Delivery organization
Identify and communicate capacity risks, skill gaps, and structural challenges early
Establish and enforce best practices in utilization and resource management
Serve as a trusted advisor to Delivery Leadership and Managing Director

Your Profile

Degree or equivalent with relevant professional experience
Several years of experience in resource management, workforce planning, utilization control, or delivery operations in project-driven environments
Proven ability to operate at senior stakeholder level and influence leadership decisions
Strong track record in managing utilization and capacity at scale
Advanced analytical skills with strong experience in Excel, BI, and reporting tools
Confident handling of conflict, prioritization, and decision-making under pressure
Clear, assertive communicator with strong stakeholder management skills at leadership level
Highly structured, reliable, and data-driven working approach
Very good command of German and English