Store: 101 Store Manager

Overview

Manager Job Duties: Here’s a clear breakdown of Gas Station Store Manager duties — these typically combine retail, operations, and leadership responsibilities.

Operations Management

• Oversee daily store and fueling operations, ensuring pumps, registers, and equipment function properly.
• Monitor fuel deliveries, storage, and sales to prevent shortages or compliance issues.
• Maintain cleanliness and safety standards for the store, forecourt, restrooms, and surrounding property.

Staff Supervision & Training

• Recruit, train, schedule, and supervise cashiers and attendants.
• Provide coaching on customer service, upselling, and safety protocols.
• Handle staff concerns, resolve conflicts, and conduct performance evaluations.

Customer Service

• Ensure staff delivers friendly, efficient service to customers.
• Address customer complaints and resolve issues quickly.
• Promote loyalty programs or special promotions to increase sales.

Financial & Inventory Control

• Manage cash handling, deposits, and reconciliation of daily sales.
• Order, receive, and track store inventory (snacks, drinks, automotive products, etc.).
• Control fuel inventory and monitor shrinkage or theft.
• Meet sales targets and control operating costs to maximize profitability.

Compliance & Safety

• Enforce all state/federal regulations regarding fuel handling, tobacco, and alcohol sales.
• Ensure proper safety procedures (spill prevention, fire safety, emergency protocols).
• Maintain compliance with health codes and inspections.

Reporting & Administration

• Prepare daily/weekly/monthly reports on sales, fuel volumes, and expenses.
• Use POS and back-office systems to analyze trends and adjust operations.
• Communicate with district/regional managers on store performance.

Physical Requirements

• Should be able to lift 50 pounds.