Strategic Account Manager

Stellenbeschreibung:

Develop and implement customized sales, marketing, and engagement plans for key accounts by leveraging the Consultative Sales Process (CSP) to identify opportunities and address each client's unique needs.
Strengthen relationships and achieve growth with key accounts through regular contact and informative updates with respect to their productivity and progress; help accounts achieve their goals.
Provide robust training opportunities for agents through in-person and virtual engagement, trainings, client presentations, product information sessions and ongoing website and e-commerce strategies and escort familiarization trips for travel advisors as necessary.
Ensure marketing collateral is utilized to its fullest potential; ensure that the collection of brands have prominent placement in key account agencies.
Effectively manage brochure supply and regional distribution.
Identify and develop new business opportunities.
Evaluate ROI of potential trade and consumer shows/events and participate are beneficial.
Continually identify new shows/events that would be beneficial to the brand.
Stay abreast of competitor information in designated territory and stay updated on trends within the industry.
Provide feedback to the management team with respect to trends and opportunities.
Ensure that all requested sales reports are accurate, detailed, and submitted within the desired time frame.
Maintain accurate records of sales activities in Salesforce; record training's, appointments, tasks, customer feedback and other sales activities in a timely manner.
Utilize Salesforce reports to provide useful information to agents during every call and in regular e-mail communication.
Maintain KPIs annual and seasonal. Including but not limited to Aladdin and Sales Force logging, and CSP usage.
Actively seek out and foster group business; Maintain contact with originating agent from beginning of process through to departure of the group and post group follow-up.
Manage T&E budget and co-op marketing funds in the most cost-effective way, being mindful of established policies.

Requirements

5+ years of sales and customer service experience, including 3+ years in the travel industry and territory sales.
Proven track record of meeting or exceeding sales goals through consultative selling, strategic account management and by instilling urgency in others and meeting deadlines.
Experience delivering engaging presentations, product training, and customer-facing events.
Strong relationship-building, negotiation, and business development skills.
Proficiency with Salesforce, Microsoft Office (particularly PowerPoint and Excel), LCD/Data projection and virtual presentation/webinar platforms.
Ability to utilize web tools and in-house technical resources, adapt to innovative technology, learn innovative programs quickly, and use computers to improve productivity.
Experience using a consultative sales approach.
Excellent communication, presentation, planning, and organizational skills; must be able to deliver effective product/destination trainings, engage as a credible trainer, and represent the company professionally at internal and external events.
Interpersonal savvy skills and ability to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
Strong analytical and problem-solving abilities with attention to detail.
Self-motivated, adaptable, customer-focused, and driven to achieve results.
Ability to thrive in a high performance, team-oriented culture, bringing positive energy, professionalism, and accountability every day.

Core Competencies

Demonstrates expertise in consultative sales processes and strategic account management, with a strong focus on relationship building and delivering engaging presentations. Proficient in utilizing Salesforce and Microsoft Office tools to enhance productivity and achieve sales goals in the travel industry.