Strategic Customer Success Manager

As a Strategic Customer Success Manager at MongoDB, you act as a trusted advisor to our most strategic G2000 accounts, aligning MongoDB capabilities with multi-year IT transformations. You drive retention, proactive consumption, and executive advocacy, partnering with CIO/CTO leaders to orchestrate global resources and deliver lasting business value. You’ll navigate complex roadmaps, mitigate consumption risks, and influence product strategy through customer insights. This is a high-impact, cross-functional role with a strong focus on growth, transformation, and strategic partnerships.

• hybrid working model in Germany
• fertility assistance
• generous parental leave policy
• employee wellbeing programs
• affinity groups
• opportunities to work with global teams

• Proactively identify and mitigate complex consumption risks by aligning technical goals with success metrics and advising on architectural strategies
• Deliver optimal solutions for strategic accounts to accelerate time-to-value and guide MongoDB roadmaps toward high-stakes business goals
• Conduct comprehensive business reviews for complex accounts, translating technical health and performance into strategic value
• Partner with C-suite and technical leaders to align objectives and co-create joint roadmaps for database growth
• Lead cross-functional account programs with clear deliverables and resource plans to drive customer maturity and revenue realization
• Proactively manage a portfolio of strategic accounts, developing high-impact strategies for value realization and executive advocacy
• Provide high-precision forecasting for high-value portfolios and identify data patterns to drive growth and presales expansion
• Maintain accurate internal systems to ensure a single source of truth for customer insights and territory analysis
• Use AI-driven innovations to scale best practices, transform consumption patterns, and deliver advanced technical solutions for strategic accounts
• Serve as the strategic voice of the customer to influence product roadmap and coordinate cross-functional execution
• Connect customers with relevant resources, including Marketing programs and Executive Sponsor alignment
• Orchestrate cross-functional initiatives like global migrations and modernization factories to enable consumption growth

• 9 to 12+ years in a technical, customer-facing role with a focus on deeply technical, consumption-based products
• 6+ years accountable for customer health and revenue realization for strategic G2000 accounts
• Excellent German and English communication skills with ability to influence at the C-suite level
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

• Executive-level communication
• Strategic thinking
• Cross-functional collaboration
• Technical advisory and solutions architecture
• Account and portfolio management
• Data-driven forecasting