Supervisor, Patient Insurance Specialist

Responsibilities

• Provide leadership and manage the daily activities of the claims management teams
• Establish policies and procedures
• Maintain daily workflows to ensure specified turnaround times are met
• Provide work direction and overall performance management for the staff
• Oversee the daily coding process
• Coordinate and manage the distribution of work and scheduling for team
• Manage day-to-day reports, workflow, and communication between Team Lead and staff
• Conduct regular meetings with the team
• Monitor staff productivity and quality through internal performance systems
• Identify and communicate quality assurance findings, trends, training requirements, performance patterns, deficiencies, staffing needs, and areas needing improvement
• Compile and analyze data to recommend technology and other solutions for efficiencies and process improvement
• Ensure all HIPAA procedures are followed and violations are reported

Requirements

• Associate’s degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience
• 1 or more years of supervisory experience or other relevant leadership experience
• 1 or more years of experience with medical billing, insurance, or in other healthcare financial areas
• Demonstrated ability to lead and motivate diverse staff in a positive and effective manner
• Excellent written and verbal communication skills
• Strong analytical and critical thinking skills
• Proficiency with Microsoft Office programs; strong level of Excel experience including formulas and pivot tables required
• Proficiency in English is necessary for job-related communication