Supervisor, Payment Operations – Wire Operations

Responsibilities

• Manage day-to-day operations of the Payment Operations team
• Provide direction, support, training, coaching, and guidance to team members
• Ensure compliance with corporate, state, and federal laws
• Lead process improvement initiatives
• Conduct quality assurance audits and address compliance violations
• Track teammate performance and conduct annual performance reviews

Requirements

• Undergraduate Degree (preferred) or equivalent professional experience
• Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) or equivalent industry related accreditation (strongly preferred)
• Minimum of 7+ years of Bank Operations experience in a 'back office' capacity (required)
• 3+ years supervisory or management experience (required)
• Proficiency with MS Office programs
• High level of accuracy and great attention to detail
• Ability to build and maintain relationships with internal and external customers
• Possess extensive knowledge of ACH, Wire or TM Fulfillment operational duties, policies, and procedures
• Excellent oral and written communication skills
• Ability to influence, persuade, and train team members