Supervisor, Solutions Center – IGS Inbound

Responsibilities

• Champion IGS culture and vision through strategic department initiatives and team development
• Develop a team that supports diverse and competing priorities
• Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values
• Build relationships within the team by providing coaching, motivation and development
• Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross‑selling
• Demonstrate effective leadership by developing and documenting team member performance through side‑by‑side coaching, call reviews/calibrations, performance evaluations, and goal setting
• Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate
• Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs
• Challenge and develop team through goal setting, coaching, and accountability conversations
• Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations
• Lead the talent acquisition process including training and onboarding

Requirements

• High school diploma or equivalent – college degree preferred
• One or more years’ experience in a leadership role, preferably in a service/operations-related environment
• Proven ability to train and develop teams with a high degree of responsiveness, reliability, and integrity
• Able to prioritize and coordinate several tasks simultaneously, functioning well under pressure in order to meet time constraints and deadlines
• Excellent verbal and written communication skills
• Able to lead effectively in a fast‑paced, growth‑oriented work environment
• Demonstrate effective conflict resolution skills
• Proficient with MS Office Suite

  Soft Skills

  • Effective Communication
  • Motivation
  • Responsiveness
  • Reliability
  • Integrity