System Administrator – Healthcare Cloud Platform

Responsibilities

• Operate cloud based product
• Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers
• Ensure high availability, scalability, and performance of our production environments
• Support the EU based engineering team in deploying code to US production environments
• Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices
• Participate in incident response and root cause analysis for system outages and act as the primary technical point of contact for US-based infrastructure alerts and security incidents
• Maintain detailed system documentation and operational runbooks and playbooks; contribute to definition of procedures, policies and work instructions
• Investigate and troubleshoot cloud based application issues and ensure timely resolution for customers
• Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications; lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages
• Ensure the US cloud infrastructure remains in a continuously compliant state, managing automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP
• Manage IT systems and provide/revoke access to employees (e.g., EntraID)
• Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune
• Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack
• Monitor systems performance, uptime and security; apply patches, updates and security fixes when needed
• Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications) and network connectivity; register, monitor, and resolve tickets in Jira Service Management
• Meticulously document IT procedures and keep IT records in line with our procedures; create and update user guides and training materials

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field
• Relevant certifications (e.g., AWS SysOps Administrator Certification, AWS Security certification, ITIL) are a plus
• Minimum of 5-7 years of experience in cloud and IT system management, with at least 3 years in a healthcare setting
• Good understanding and know-how of AWS services (e.g., Lambda, API Gateway, IoT Core, DynamoDB, S3, Batch, EC2, SageMaker, etc.) having worked with at least a subset of these
• Hands‑on experience using AWS security, compliance and monitoring services (AWS WAF, Config, GuardDuty, CloudWatch, Cloud Trail)
• Proficiency with server administration, virtualization technologies, and IT security
• Proven experience working within HIPAA, SOC2 and HITECH frameworks
• Deep familiarity with NIST 800‑53 (FedRAMP) and Trust Services Criteria (SOC2)
• Hands‑on experience maintaining systems under SOC2 Type II and FedRAMP (NIST 800‑53) frameworks
• Proficiency in Linux/Windows administration, Docker, and scripting (Python, Bash, Typescript)
• Excellent problem‑solving, communication and organisational skills
• Ability to manage multiple priorities and work under pressure
• Excellent communication skills in English (written and spoken)
• May require occasional evening or weekend work for system maintenance or emergency support