Team Lead Account Management (m/f/d)

In your role as Team Lead Account Management, you take on the operational leadership and coordination of the account team, ensuring smooth day-to-day operations. You serve as a central coordination interface between clients, production planning, IT, and purchasing, making a key contribution to the successful execution of client projects and technical integrations.

Your Tasks

• Operational Team Leadership: Operational leadership and functional support of the Account Management team
• Customer Service: Account management for existing clients in day-to-day operations and ensuring high customer satisfaction
• Interface Coordination: Coordination of client integrations via API interface in collaboration with production, purchasing, and IT
• Project Management: Operational management of client- and team-related projects
• Process Handling: Ensuring smooth process and order fulfillment from data entry through to shipping
• Data Analysis: Collection and analysis of performance data to optimize day-to-day operational workflows
• Quality Assurance: Monitoring of deadlines, quality standards, and order KPIs
• Process Design: Participation in the further development of internal processes, workflows, and system structures

What makes you stand out

• Professional Experience: Experience in account management, ideally within the printing industry
• Technical Knowledge: Understanding of production steps from printing through to post-press finishing is an advantage
• Leadership Skills: Initial experience in the functional leadership or coordination of teams
• Mindset: Analytical and solution-oriented approach to thinking and working
• IT Skills: Good to very good Excel skills and basic knowledge of working with databases
• Languages: Good spoken and written German and English skills
• Soft Skills: Strong communication and organizational abilities
• Work Style: High customer focus and structured project management