Team Lead Customer Onboarding, AI LegalTech

Responsibilities

• You lead and develop our Customer Onboarding team in day-to-day operations.
• You spend approximately 50% of your time working operationally in onboarding and guide our new customers.
• You support your team with complex customer situations and provide professional coaching.
• You ensure our customers derive maximum value from JUPUS.
• You are responsible for the quality and continuous improvement of our onboarding processes.
• You analyze metrics such as onboarding duration, activation, and customer satisfaction.
• You work closely with Customer Growth, Support, and Product.
• You assist customers with integrating our platform with their law firm software.
• You continuously develop and grow your team.

Requirements

• Experience in Customer Onboarding or Customer Success: You have several years of experience in a comparable role.
• Initial leadership experience and strong coaching skills: You have previously led a small team.
• Hands‑on mentality: You treat leadership as more than purely managerial tasks.
• Strong technical affinity: You do not need to be able to program, but you are comfortable tackling technical issues.
• Agility & drive to shape processes: You want to actively improve processes, not just maintain them.
• Analytical thinking: You work data‑driven and keep relevant KPIs in view.
• Startup mentality: You thrive in a dynamic environment and take ownership.
• Customer focus: You understand that our success depends on the success of our customers.
• Initiative & willingness to learn: You and your team continuously develop.
• Problem‑solver mentality: When challenges arise, you analyze them in a structured way.
• Passion for Legal Tech: Interest in AI, automation, and digital solutions is a must.
• Communication skills: Fluent German and good English skills.