Team Lead Customer Success

• Career Level Team Lead / Manager / Supervisor
• Country Germany

Job Description

Our client is a leading comparison platform : It's both the market leader and a dynamic startup. Inagile teams, they make quick decisions and operate with flat hierarchies.Through the targeted use of cutting-edge tools and technologies , as well asstate-of-the-art AI methods, they drive data-driven innovation – always with afocus on added value for customers.

You will work with a new team building from scratch .

If youenjoy working with people, have a passion for sales, and are eager not only tolead a team but also to support their growth and development, this could be a great fit for you. If you’re looking for a company that blends stability withdynamism and offers room for creativity, you’ll feel right at home here.

Inreturn, our client provides a secure work environment, a startup mentality, as supportive team, ongoing learning and development opportunities, and manyadditional benefits.

Type of contract: permanent, on-site with 1 day home office

You Will

• lead and developpeople:You are a team leader of a sales-oriented team and do your best todevelop your team professionally and personally through feedback sessions andcoaching.
• makeonboarding:You develop training plans and ensure a smooth onboardingprocess.
• provide ananalysis and feedback:You regularly conduct evaluations and identifystrengths and weaknesses in order to create targeted development plans for yourteam.
• provide customerservice:You are very hands-on, partly involved in operational work andconduct consulting calls (inbound & outbound) – all without cold calling.
• recruit:Youregularly conduct job interviews to expand your team.
• realize ideas:You optimize processes and continuously work on further developments.

Requirements

• Sales: You bring several years ofexperience in sales, ideally in the financial services sector, telephone salesor as a bank clerk.
• Leadership: You have demonstrableinitial leadership experience (technical & disciplinary)
• Being able to inspire and motivatepeople: You possess a high capacity for enthusiasm, are ambitious, have strongsocial skills, and a sense of responsibility.
• Entrepreneurial thinking &hands-on mentality: You have a strong entrepreneurial and innovative mindset aswell as the willingness to participate in day-to-day sales operations.
• Analytical thinking andproblem-solving skills: You possess a quick grasp of concepts and a strongunderstanding of processes. Excellent problem-solving abilities round out yourprofile.
• Fluencyin German and English.
• Excellent career opportunities: You'll benefit from their attractive salary packageand diverse advancement opportunities.
• Further training: A broad training catalog,specialized personnel development and side-by-side coaching support you on yourcareer path.
• Work-life balance: Flexible working hours and up to 10 days of unpaid leave
• An environment where you'll feelcomfortable: afirst-name basis culture, regular business update meetings, cool team eventsand drinks, an open-door policy with management, and a hoodie and sneaker dresscode.
• Food & Drinks: They provide you with a free meal daily(breakfast or lunch), fresh regional fruit, as well as coffee, tea and softdrinks.
• Modern working: State-of-the-art softwareand hardware tools (e.g., noise-cancelling headphones) support you in yourtelephone customer service.
• Extras: Vouchers for numerous clients’ products, additional payment towardsthe EGYM Wellpass, discounts for fitness studios and a subsidized companypension scheme
• Job ticket: Discounted publictransport fares to their centrally located offices