Team Lead Design Operations (All Genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

The Team Lead DO is a dynamic force at the intersection of strategy, process/KPIs definitions, while collaborating and driving seamless alignment across stakeholders and departments. The Team Lead DO uses deep expertise in design creation processes and communication across digital and print channels, ensuring consistency and quality in a complex, multi-channel landscape.

By continuously optimizing processes, tools, and collaboration, the Team Lead DO fosters innovation, operational excellence, and the continuous evolution of design impact.

• Own the production management of several hundred digital and print assets per month.
• Lead and mentor a team of 7 designers and 7‑8 external freelancers with a positive mindset and support them in managing backlogs effectively and ensure tasks are well prioritized, defined and in line with our business goals.
• Foster a culture of ownership, outcomes, and continuous improvement by running post‑mortems and implementing learnings.
• Establish a data‑driven design mindset and help the team utilize digital analytics tools, testing and research.
• Develop hypotheses and testing planning for creative variations across paid social, display, CRM, onsite, and print.
• Work closely together with the conception and video team to align on narratives, messaging hierarchies and guardrails and translate campaign ideas into channel‑specific creative strategies, design roadmaps and resource planning.
• Own and ensure brand and campaign consistency and high‑quality output across all touchpoints and assets.
• Own and improve intake, briefing, scoping and prioritization and implement a transparent service model for stakeholders.
• Maintain an asset library and guardrails hub, standardize modular, channel‑adaptive templates, component libraries and design systems to ensure efficiency and consistency.
• Define and automate processes and workflows in project management‑ and ticket tools (Wrike/Jira) and establish RACI’s and QA loops with all relevant interfaces.
• Own the creative tech‑stack and drive efficiency in asset creation and localisation by leveraging AI, Figma, Miro, Adobe and other tools.

Qualifications

• 5–8+ years in design/creative roles, including 2–4 years leading a multi‑channel design or creative ops team within e‑commerce or a fast‑paced digital environment.
• Experience with localisation at scale and multi‑market creative ops.
• Proven record of improving creative performance through systematic testing and iteration.
• Demonstrated process optimisation and stakeholder management at scale.
• Expert in Figma and Adobe Creative Cloud, experience and openness for AI solutions.
• Strong grasp of static formats and deep knowledge of best practice across channels.
• Proficient with project management tools (Wrike/Jira) and DAM workflows.
• Data‑literate: comfortable with dashboards, testing frameworks, and interpreting experiment results.
• Systems thinker who loves building repeatable, scalable processes without stifling creativity.
• Excellent judgment on brand vs. performance trade‑offs and when to push boundaries.
• Creative at heart, customer‑focused with a bias for speed, clarity and continuous improvement.
• Strong people leadership: hiring, coaching, feedback, and conflict resolution.

Soft Skills

• Change management: guide teams through process/tooling changes with clarity, empathy and adoption focus.
• Inspirational leadership: give the right level of mentoring and enablement to the team and foster a positive, efficient work environment.
• Cross‑functional collaboration: build trust with Marketing, Product, Merchandising and regional teams.
• Systems thinking: connect dots across channels and processes, design for scalability and reuse.
• Resilience and stress management: stay calm in high‑volume production periods and protect team focus.
• Presentation and storytelling: confidently present concepts, test results and roadmaps to leadership.

Additional Information

Headquartered in Munich with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together – so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

In addition to development opportunities that help you shape your own career path, we offer excellent training and support, wellbeing offers, subsidised transport or bike leasing and a 20% discount across all our products.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all team members.