Team Lead (m/f/d) Account Management & Presales

As Team Lead (m/f/d) Account Management & Presales

you will lead a team of around 15 Pre-Sales Managers as well as Account and Key Account Managers. Together, you will ensure that our customers grow with Eventim.Light and fully leverage their potential.

In this role, you will combine strategic customer development, forward-looking leadership, and the targeted use of technology, AI, and automation to create new scaling opportunities and continuously enhance the customer experience. Working closely with Sales, Marketing, Operations, and Product, you will actively shape the future of Eventim.Light.

What you can expect

• You will lead, develop, and inspire an Account Management & Presales team, creating an environment built on high performance, ownership, team spirit, and customer centricity.
• You will continuously optimize processes, workflows, and interfaces, identify efficiency potential, and use technology, AI, and automation as enablers for scalable growth.
• You will drive strategic customer development and proactively identify growth, upselling, and cross-selling opportunities.
• You will provide strong impulses for the strategic direction of the area and actively contribute to the further development of Eventim.Light.
• You will work closely with Outbound Sales, Marketing, Operations, and Product to ensure smooth cross-functional collaboration.

What you’ll need

• A strong ownership mindset, entrepreneurial thinking, strategic strength, and a high level of customer orientation.
• Proven impact in the strategic use of AI and automation solutions to optimize processes, workflows, and outcomes.
• Several years of professional experience in sales, account management, or customer success within a digital environment.
• Several years of experience in both functional and disciplinary leadership of teams, as well as in successfully developing them further.
• A successfully completed degree in business administration, economics, or a comparable qualification.
• Very good German and English skills, as well as strong communication skills and the ability to assert yourself effectively in stakeholder management.

Benefits

• 30 days of paid vacation plus the option of up to 15 days of unpaid leave.
• 25 days of workation within the EU.
• Flexible working hours.
• Sofa, Concerts and employee events.
• Discounts on ticket purchases & opportunities for clearing assignments.
• Corporate benefits and discounts at KESS Central location & subsidy for a Job Ticket or Germany Ticket.
• Bike leasing.
• Mental health program & company pension scheme.
• "GoFluent" language learning platform as well as Lunch & Learn sessions.

We value diversity and treat all applications equally – regardless of gender, background, age, religion, disability, or sexual orientation.