Team Lead Stakeholder Helpdesk (m/f/d)

Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity-where farmers of every scale thrive as empowered partners in shaping a sustainable future.

We are looking for a Team Lead Stakeholder Helpdesk (m/f/d) working 39h/week to start immediately.

• Lead the Stakeholder Helpdesk team with regards to employee, budget and task management
• Ensure the best possible service for our stakeholders, regarding timely and effective communication on relevant topics
• Regular reporting of data analysis to detect critical points and trends
• Ensure that stakeholder feedback is handled properly, working closely with other departments to find the best possible solution
• Review and further development of internal processes to ensure innovation

• Degree in a job related field
• Min. 3 years of professional experience in stakeholder-facing service, helpdesk team leadership or a related field
• Strong data analysis skills to use customer feedback to improve our services
• Confident problem-solving skills and conflict resolution techniques
• Calm and professional communication skills, even in tense/critical situations
• Proficiency in English (C1)

• Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
• Diverse, values-driven team committed to making farming safer and more sustainable
• Personal and professional growth through continuous learning and ownership culture
• Free public transport with "Deutschlandticket"
• Exclusive employee discounts (Corporate Benefits)
• Health & well-being programs for body & mind (Urban Sports Club / Open Up)
• Central office location in downtown Cologne