Technical Customer Support Specialist (m/f/d) - Software Solutions

Verlag für Standesamtswesen is recognized as a leading specialist publisher and software developer in the field of civil registration. It provides civil registry offices, supervisory authorities, and the judiciary with high-quality professional literature and software applications.
Even though the nearly one hundred employees of our family-owned company could hardly be more different, we are all united by our high standards for our work! At the same time, we place great value on social interaction and the mutual exchange of knowledge.
If you share these values, then you should definitely read on, because we are looking for a
Technical Customer Support Specialist (f/m/d)
– Software Solutions
full-time (40 hours per week).

As part of our customer service team, you will share responsibility for ensuring the smooth operation of our software solutions in municipal data centers.

• You will be the first point of contact for technical support requests and error reports, resolving these issues independently, with teammates, or in collaboration with our software development department,
• You will contribute to the development of new software features by translating customer feedback into technical requirements,
• You will support our customers during integration tests and the deployment of our semi-annual software updates, and
• You will create, maintain, and expand the technical documentation for our software

• Ideally, you have completed technical training or a degree in IT. However, we also welcome social science graduates with an administrative background, a strong affinity for IT, and an interest in the digitalization of public administration,
• You have solid, practical experience with network technologies as well as comprehensive knowledge of working with databases (Oracle, MS SQL). In addition, you are familiar with Linux and Windows servers as well as JBoss EAP,
• You can interpret and validate XML as well as formulate simple database queries in SQL,
• Ideally, you have experience with Linux, Docker, and Kubernetes,
• knowledge of agile software development is helpful,
• perhaps you even have basic knowledge of the administrative structure of the Federal Republic of Germany and the public sector? If not, you’ll learn it here,
• You see yourself as a “problem solver” with a strong customer and service orientation,
• You have an analytical and structured approach to work, combined with a playful enthusiasm for solving complex problems in the IT environment, and
• You have strong verbal and written communication skills in German

• an interesting and responsible role with long-term prospects,
• intensive on-the-job training, regular professional development, and the opportunity to grow into a subject matter expert with us,
• a friendly and supportive team,
• a modern office with good transportation access (car, public transit, and bicycle) and free parking (for cars and bicycles),
• the opportunity to work remotely after the onboarding period,
• 30 days of annual leave and special leave for special occasions, and
• performance-based compensation as well as a variety of voluntary benefits, e.g., vacation and Christmas bonuses, VWL, public transportation subsidies, meal vouchers, JobRad, and a publisher’s discount

Would you like to actively drive the digitalization of public administration? Then we look forward to receiving your application in PDF format (cover letter with salary expectations, resume, and employment references). Please send these to
Do you have any questions beforehand? You can reach Ms. Tanja Post at.
Wolfgang Metzner GmbH & Co KG
Human Resources Department

60314 Frankfurt am Main