Technical Maintenance Support Business Partner

• research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects
• assembly line workmanship, misapplication as well as general reliability, durability or other operation issues
• review Ryder’s maintenance policy and practices
• assemble team(s) to bring about permanent corrective actions
• coordinate the corrective actions necessary to mitigate problems identified
• be the Subject Matter Expert (SME) for multiple OEM’s/product lines
• provide guidance to OEM’s, Ryder locations, and Ryder management as required
• manage Technical Assistance Cases
• provide technical assistance with diagnostics, instruction and providing resource documentation
• analysis of Maintenance Data
• work directly with the Reliability and Warranty Teams to analyze data and develop solutions
• manage Infocenter Technical Library
• ensure service, diagnostic and repair manuals for Ryder's fleet are current
• manage Safety Campaign Process
• responsible for reviewing manufacturer recalls for applicability, special tooling needs & availability, availability of required parts
• conflicts with Ryder policies and developing the recalls into Ryder Campaigns as required
• coordinate and lead regularly scheduled calls/meetings with OEM’s

Requirements

• H.S. Diploma/GED
• Bachelor's Degree in Engineering or equivalent experience (Preferred)
• 10 years or more in Heavy duty vehicle maintenance
• 2 years or more in Proven track record with maintenance management experience
• 5 years or more in Ryder technical experience (Preferred)nty
• Requires strong computer knowledge in Excel, Word, PowerPoint
• Vehicle Diagnostic Software Advanced
• Strong business and presentation knowledge
• Requires excellent technical writing knowledge Advanced
• Exposure to Lean Six sigma or equivalent problem solving (Beginner, Preferred)
• Material Failure Analysis training (preferred but not required)
• Knowledge of Ryder's Shop Systems
• Must have sound understanding of Ryder's repair policies Advanced
• A solid understanding of InfoCenter, SBT, and mainframe Advanced
• Must be familiar with vehicle systems, diagnosis and repair procedures Intermediate
• Knowledge and use of Artificial Intelligence applications Intermediate (Preferred)
• ASE Certification\Medium-Heavy Truck Certification Tests (Preferred)
• PM
• Brakes
• A/C
• Electrical
• Electronics & (Required)
• ASE Certification\Alternate Fuels Certification Test (F1) (Preferred)
• Electronic Diesel Engine Diagnosis Specialist Certification Test (L2) (Preferred)

Certifications & Qualifications

• H.S. Diploma/GED
• Bachelor's Degree in Engineering
• ASE Certification - Medium-Heavy Truck
• ASE Certification - Alternate Fuels
• Electronic Diesel Engine Diagnosis Specialist Certification
• Lean Six Sigma (Beginner)
• Material Failure Analysis training