Business Support Specialist, Technical Writer

Responsibilities

• Work with SMEs to create simplified work instructions and playbooks
• Organize and update SOPs in SWI templates
• Collaborate with site leadership for document updates
• Support the quality team with internal audits
• Track document update closure for timely implementation

Requirements

• Minimum A.A/A.S or equivalent hands‑on experience
• Proficient in Microsoft Office & G Suite
• In‑depth understanding of level 1 and level 2 documentation
• Strong organizational skills
• Successful communication with a varying audience
• Ability to orchestrate multiple projects and prioritize as demand dictates
• Experience in technical writing and auditing