Technical Product Support Specialist, Enterprise

Responsibilities

• Respond to enterprise customers across live chat, email, and direct channels
• Maintain deep knowledge of internal and customer resources
• Investigate and resolve complex technical issues
• Use Moby as your copilot
• Coach enterprise customers and their agencies on best practices
• Partner closely with the account team
• Be a senior escalation point for Technical Product Support team
• Spot patterns across tickets
• Help the next customer by contributing to the knowledge base

Requirements

• 3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role
• A technical mind with depth
• SQL fluency is a strong plus
• An investigative, problem‑solving mindset
• A real interest in customer outcomes
• Composure under pressure
• Exceptional written and verbal communication
• Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms