Technical Onboarding Manager (w/m/d) - B2B Saas I Berlin (hybrid)

We are digitalising one of Europe’s largest and most heavily regulated industries.

The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.

With Packa , we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.

What you can expect at Packa

• Creative freedom: You will work directly with the Packa Leadership early‑stage founding team, giving you creative freedom from day one.
• Ownership: You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset.
• Hybrid working: You will work in a great office in Berlin‑Prenzlauer Berg.
• Leadership: You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors!
• Appreciation and commitment: We believe in fair compensation and you will benefit from a clear path for growth and development.
• Impact: You will shape the processes that companies use to make packaging more

Your tasks & responsibilities

• You own the customer relationship from contract signature through to full product adoption — you are the main point of contact throughout.
• You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification).
• You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa.
• You plan and run onboarding workshops and training sessions tailored to your audience — whether that's an IT team, a procurement lead, or a sustainability manager.
• You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed.
• You work with Sales when prospects have specific integration or onboarding questions before signing.
• You pick up solid knowledge of packaging topics and regulations along the way — enough to hold your own in customer conversations and know when to bring in a packaging expert.
• You collaborate closely with Product and feed back what you see in the field — your ear to the market directly shapes what gets built next.
• You contribute to our "Packademy": building out training content, formats, and self‑serve resources — and helping define how we onboard customers at scale.

Your profile

• 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands‑on B2B software experience is essential.
• You've done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI — you know what it takes to get messy customer data into shape.
• You can read a data structure, spot what's off, and fix it without needing someone to hold your hand.
• You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer.
• You've run workshops or training sessions and know how to read a room.
• You take ownership seriously: your customers are your customers, and you stay on top of them.
• You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect.
• Fluent in German and English.