Technical Onboarding Manager

Opportunity & Impact

Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.

You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go‑live. You’ll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

• Partner with customers from contract assignment through their onboarding experience
• Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
• Work with our customers and their customers to help guide them through integrating with their first site
• Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally
• Collaborate internally to manage customer onboarding, success plan, and escalations
• Maintain internal documentation relating to customers and processes
• Create onboarding collateral for use through our learning management system
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Required Skills & Experience

• 5+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows

Preferred Skills & Experience

• Demonstrated experience with expanding customers and building franchises

Software Platform & Tools

• Jira/Confluence
• Salesforce
• Customer Management Software

Compensation

112,000 - 130,000 USD a year

The base salary range for this position is expected to be between $112,000 - 130,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job‐related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full‑time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & Recharge days (guaranteed a 3‑day weekend each month)
• Recharge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in‑person Team & Company Events
• Stock Options
• Employee Referral Bonus Program

EEO Statement

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, and we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team, which provides data for diversity in terms of gender and ethnic background among our applicants and hired employees.