Technical Support Consultant

Technical Support Consultant - EMEA / Germany

We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance, with a primary focus on our German customers. You will swiftly address inquiries and provide efficient solutions, playing a critical role in empowering businesses to bring their products to market.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre‑sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Communicate effectively with senior management and other teams.
• Foster productive relationships across teams.
• Ensure system availability and functionality for customers.
• Maintain high customer satisfaction.
• Create knowledge‑base articles and document issue resolutions.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills

• Demonstrated expertise in customer‑facing roles, coupled with strong IT troubleshooting skills.
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud) is helpful.
• Fluency in German and English is essential; additional language proficiency is a plus.
• Good time‑management skills.
• Ability to work under pressure.

Qualifications

• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Minimum of 2 years’ experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What We Offer

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.