B2B Customer Care Journey - Technical Support Consultant (Fully Remote)

• Deliver high-quality technical support to B2B customers and manage complex cases.
• Analyze incidents, identify root causes, and implement corrective actions.
• Coordinate activation projects with engineering, operations, and commercial teams.

Requirements:

• Higher education in Telecommunications or IT (completed or in progress) is an advantage.
• Experience in technical support, customer service, or technical operations.
• Strong communication and problem-solving skills with a customer-focused mindset.
• Comprehensive medical and dental insurance, medication assistance, and Gympass membership.
• Meal allowance, transportation allowance, private pension, and company mobile phone.
• Online English course, profit-sharing, childcare support, and flexible work arrangements.