Junior Technical Support Engineer (Fully Remote)

• Lead and coordinate major incident war rooms from initiation through service restoration.
• Assess incident severity, business impact, and prioritize recovery efforts.
• Provide timely communication and executive-level updates on incident status.

Qualifications:

• 3+ years of experience in IT Operations, Production Support, or Incident Management.
• Experience serving as Incident Manager or Incident Commander.
• Familiarity with enterprise contact center platforms like Amazon Connect or Genesys.

We Offer:

• Culture of Relentless Performance with a 99% project success rate.
• Competitive pay and comprehensive benefits package including health insurance and language courses.
• Work from anywhere culture with professional development opportunities and global impact.

Miratech

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.