Web3 Technical Support Engineer (Fully Remote)

• Own customer support cases from initial investigation through resolution, ensuring timely communication and thorough documentation.
• Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
• Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.

Requirements:

• Minimum 3 years of experience in technical support or a similar customer-facing role with strong blockchain knowledge.
• Hands‑on experience troubleshooting REST APIs, JSON-RPC, WebSocket connections, and customer configuration challenges.
• Excellent communication skills and ability to work independently in a fully remote, globally distributed team.
• Fully remote full‑time position based in Brazil with competitive salary paid in USD.
• Stock options and flexible working schedule to support work‑life balance.
• AI‑first work environment with opportunities for professional growth in cutting‑edge Web3 technologies.