Technical Support Engineer – Fixed Term Contract

Responsibilities

• Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
• Investigate, troubleshoot, and resolve complex technical issues, escalating where required
• Deliver customer training and guidance to support system adoption and effective use
• Monitor system performance and proactively identify risks or service disruptions
• Ensure all customer interactions and issues are accurately recorded in helpdesk systems
• Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
• Support release activities, including validation and customer readiness
• Contribute to knowledge base content, documentation, and process improvements

Requirements

• Experience in technical support, IT support, or customer-facing technical roles
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
• Knowledge of database structures (e.g., SQL) and system integrations
• Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong customer focus with a commitment to delivering high-quality service
• Ability to work both independently and collaboratively within a global team
• Fluency in English; additional languages are an advantage