Technical Support Specialist Germany

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.

What you will do:

• First Point of contact for customers during Aftersales phase (PLM Phase 7)
• Support over phone, mail or Customer portal (Or any other channel) during customer support office times, or by separate agreement (SLA) by customers

• Solutions for customers for their technical issues with Luminator Products
• Organize Support desk with Luminator provided Ticketing system
• Writing and managing of Customer Service of documentation
• Providing consistent configuration set up for products in customer orders
• Remote Support
• Self-motivated, providing feedback and be challenging to improve organization in operational work

• Contribute to process improvements, standardization, and automation
• initiatives.

What we are looking for:

• Technical education, preferably in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years’ after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and German.
• Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Free parking places.
• Regular team events and celebrations.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.