Trainee IT Systems Manager

Hello, we're INWX and we're looking for you to join our Customer Success Team in Key Accounting and Sales.

You have a strong interest in technology and internet topics, but no experience yet in domains or hosting? No problem – we'll teach you everything important for your tasks!

You already know exactly what it's about? Even better: Don't wait long and apply directly!

As an IT Systems Manager at INWX, you'll take care of important customers, support our Customer Success Team, and work, among other things, on managing our pricing. Sounds exciting? It is!

With nearly 40 colleagues, we're a colourful and effective team. Having fun at work is just as important to us as treating each other respectfully.

And we're looking for you as the missing puzzle piece to continue our journey of constant improvement together. Succeeding together.

Who we are: INWX is one of the established European providers for domains, DNS, and hosting infrastructure. We make sure that websites, online shops, and digital services are reliably accessible on the internet. For 20 years, we've been a globally operating company that now registers and manages over 500,000 domains for customers from more than 150 countries. We strive for sustainable growth and rely on the skills and ideas of every individual. That's why we're looking for someone who also fits in with us as a person and identifies with our values and goals.

What your day-to-day could look like…

• Supporting and advising our customers via email and phone
• Assisting Key Accounting with important business customers
• Analyzing prices and offers
• Collaborating with our domain team on domain automation
• Two days per week at vocational school

INWX offers…

• Great colleagues
• Regular team events
• A modern office in a future-oriented field
• Flat hierarchies and gradual assumption of responsibility from the start
• Freedom for your own ideas
• After three months: a subsidy for the BVG ticket and a Wellhub membership
• One paid hour per week at your free disposal (learning, training, relaxing, gaming)
• Work-life balance with team spirit
• Discounts on our own services
• 35 vacation days per year

What sets us apart from many other apprenticeships…

• Excellent technical equipment: you'll get a MacBook & iPad at the start of your apprenticeship
• Flextime and flexible working/learning hours, plus the option of one day of home office per week after successful onboarding
• The opportunity to participate in the Erasmus+ program (multi-week internship in an EU country)
• Being part of a team that analyzes problems, identifies causes, and finds solutions
• The chance to be hired permanently after your apprenticeship
• The opportunity to actively shape things and contribute your own ideas
• A relaxed company culture

What do you bring?

• Curiosity and motivation
• An independent way of working and good self-organization
• The ability to keep an overview even in challenging situations
• Enjoyment of learning
• Interest in the internet and technology
• Joy in diverse tasks
• Perseverance and commitment to successfully complete the apprenticeship

Who is this apprenticeship suitable for?

For anyone…

• Who enjoys communicating and can empathetically respond to our customers and their needs
• Who isn't intimidated by Excel and numbers
• Who can confidently handle multiple tasks at once
• Who has a quick grasp and can apply what they've learned directly in practice
• Who has an interest in technical and automated processes and workflows
• Of any age! We especially welcome applicants aged 25+ who have already gained some professional experience and know which direction they want to take their career.

What do we expect from you?

During your apprenticeship at INWX, we expect you to have no fear of communicating with customers – whether by phone or email. You can put yourself in others' shoes and communicate clearly and kindly.

You document what you've learned independently and use existing documentation to quickly find information when needed. Of course, you'll be supported by your trainer, but we still expect initiative and proactive work.

You work in a structured, creative, and solution-oriented way. You write texts confidently and clearly and have a solid command of German grammar in both spoken and written form. AI tools can be helpful, but you're also able to formulate content on your own.

You also enjoy working with numbers and critically question results to make sure everything is correct: is 1 + 2 really 4?

General information

• Start of apprenticeship: September 1, 2026
• Type of position: Full-time (40h), dual vocational training
• Two days vocational school, three days at the company per week