Training Consultant

Responsibilities

• Deliver end‑user and superuser training across IntusCare’s product suite, both virtually and onsite.
• Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs.
• Support clients during go‑live weeks, providing hands‑on assistance and reinforcing best practices.
• Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions.
• Serve as a trusted training resource to clients throughout their implementation journey.
• Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed.
• Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress.
• Escalate concerns or risks to leadership as appropriate.
• Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality.
• Stay current with product updates and enhancements to ensure accurate and up‑to‑date training content.
• Document client training progress, attendance, and outstanding follow‑up items.

Requirements

• Bachelor’s degree in Healthcare Administration, Education/Training, Technology, or related field preferred.
• 1–3 years of experience in training, client education, customer success, or healthcare operations.
• Strong facilitation and communication skills, with the ability to simplify complex workflows.
• Experience in healthcare, EMR/EHR systems, or PACE operations strongly preferred.
• Excellent organization, time management, and client service skills.
• Ability to travel for onsite training and go‑live support at least 2 weeks per month.