TTS Client Executive (Vice President)

**Job Title:** Treasury and Trade Solutions Client Executive (Vice President)**Business:** Services**Division:** Treasury and Trade Solutions**Officer Title:** Vice President**C-Grade:** C13**Location:** Frankfurt**Legal Entity:** CEP**Posting until 30th of July 2026****Job Purpose/Overview:**The TTS Client Executive operates as the **leader and primary client interface** for a dedicated portfolio, fostering a strategic partnership with the client. In close collaboration with TTS Sales, Banking, and Product teams, the CE's core objective is to **lead the client experience journey** by deeply understanding client treasury needs and operational frameworks. This comprehensive insight enables the **proactive delivery of tailored TTS solutions**, thereby directly driving:* Increased wallet opportunities and **sustained revenue growth**.* Enhanced strategic client engagements, **ensuring revenue retention**.* Successful implementation, product adoption, and digital transformation initiatives.This role is designed to **lead and shape an exceptional client experience**, proactively foster satisfaction, and **secure long-term business retention** by acting as the principal client advocate across Citi's global network and maintaining proactive, strategic communication.**Key Responsibilities:*** The TTS Client Executive **leads and drives** strategic initiatives in collaboration with Sales, Banking, and Product teams to **orchestrate project success, accelerate product adoption, and maximize revenue growth and retention**. This includes:* **Leading Critical Initiatives:** Working in partnership with key stakeholders, proactively gathering and acting on client feedback, and independently supporting new business, all while ensuring stringent compliance with Citi's policies and regulatory requirements.* **Shaping Client Communication & Experience:** Independently managing the global network, proactively communicating strategic product and regulatory changes, leading relationship reviews, and ensuring adherence to all credit, risk, and sales processes to **deliver a superior, differentiated client experience** and **secure revenue retention**.* **Strategic Client Advocacy:** **Acting as the client advocate** within the Citi network across over 100 countries, **driving client satisfaction and business retention** through proactive, communication with key decision-makers and internal client teams.**Detailed Responsibilities:*** **Strategic engagement in collaboration across Sales and Product** to ensure a deep understanding of key TTS Sales activities, **driving project completion through decisive product adoption and sustained revenue realisation**.* **Own the coordination of critical projects** with relevant TTS stakeholders, including the implementation of new solutions, **proactively driving Voice of the Customer (VOC) feedback and leading associated action plans**.* **Direct and manage** CITIKYC/AML requirements for new business opportunities within a defined client portfolio.* **Lead all client communication** regarding product migrations, regulatory changes, and market updates. Act as the principal client advocate internally, **spearheading the change management agenda for TTS**.* **Lead proactive Client Experience TTS relationship reviews** with key client contacts and decision-makers.* **Drive and oversee collaboration** with key stakeholders to maintain visibility of pending actions, ensure timely completion, and provide necessary support to **accelerate adoption and revenue realisation**.* For product adoption and new business opportunities, **partner strategically with Sales** to ensure the client-facing team has a clear understanding of client pricing and communicates effectively across the network and with the client.* **Champion client issues**, ensuring prompt and effective resolution by collaborating with Service and Operations partners and leveraging client forums to **secure superior client satisfaction and retention**.* **Manage annual revenue budgeting**, including ongoing review of monthly revenue analysis, preparing summaries/forecasts for the defined client portfolio, and communicating findings to stakeholders **to safeguard and grow revenue**.* **Ensure strict compliance** with TTS credit, risk, and sales processes.* **Strategically engage with clients** to understand ad-hoc credit needs, facilitating their treasury requirements, and working with banking partners to ensure credit allocation. Participate in the monthly Overdraft (OD) management process.* **Ensure key stakeholders are proactively informed** of client needs regarding product and new requirements.* **Ensure AML inquiries are handled promptly and thoroughly**, adhering to Citi policies.* **Lead collaboration with** Operations and Legal partners for client novations.**Experience, skills and capabilities*** We seek a highly motivated TTS Client Executive who can **autonomously drive client experience, proactively identify new sales opportunities, and ensure robust revenue realization and retention**. The ideal candidate will have a strong background in:* Customer Service* Relationship Management* Sales* Senior Operations* Candidates should be customer-focused and able to operate effectively at all levels within Citi and the client organisation, **demonstrating independent judgment and leadership**.**Skills:*** **Proven track record of autonomous leadership** in client-focused activity.* **Demonstrated ownership and independent execution** of tasks and responsibilities.* Beneficial experience in Back Office Cash Management or Trade Operations.* **Language Skills:** German is mandatory**Competencies:*** Exceptional Time Management and Organisational Skills* High energy with strong initiative and **proactive leadership*** Strong problem-solving skills and **independent decision-making*** Excellent interpersonal and **influencing skills*** Committed* Trusted team player**Qualifications:*** University Degree preferred.* Exceptional candidates who do not meet these criteria may be considered if they possess the necessary skills and experience, **especially demonstrating leadership and autonomy**.
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