Vendor Success Manager

Job Description Summary

The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance.

Role & Responsibilities

• Own implementation phase through onboarding, training, executive sponsored meetings and goal/KPI setting
• Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
• Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
• Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
• Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
• Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful
• Drive revenue by cross selling services
• Introduce, demonstrate, and sell new products and services to the partner community
• Be responsible for the retention of vendors and recognition of at‑risk characteristics and red flags
• Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities
• Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
• Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings
• Work with Business Development managers to provide support by way of collateral resources, training support, etc

Skills & Requirements

• Bachelor’s Degree required; Business, Technology, or related area preferred
• Project Management experience preferred
• 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
• 2+ years experience creating, building, and managing vendor relationships or related experience preferred
• Experience with Modernizing Medicine Solutions or EHR/PM Preferred
• Experience providing technical and configuration assistance
• Proven innovative thinker who is able to blend technology and business strategy
• Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal
• Ability to negotiate skillfully in tough situations; have a “win win” philosophy
• Highly motivated and comfortable acting in an independent capacity

Benefits

ModMed Benefits Highlight

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.