Virtual Executive Assistant — Patient Success Operations

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top‑notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow‑ups, reminders, and proactive patient check‑ins
• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays
• Accurately document patient interactions to ensure proper follow‑up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high‑speed internet connection for smooth and consistent communication

Requirements

• 2+ years in a patient‑facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
• Proficient in spoken and written English
• Comfortable working in a fast‑paced, ever‑evolving startup environment
• Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)

Tools & Technologies

• Dialpad
• Slack
• Healthie