Virtual Success Advisor

VIRTUAL SUCCESS ADVISOR

Part Time

US

VIRTUAL SUCCESS ADVISOR (PT)
NATIONAL
Who We Are and What We Believe:
Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college.
We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.
When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.
What You Will Do:
The Virtual Success Advisor (PT) is a national role responsible for supporting college students from first-generation and low-income backgrounds through Bottom Line's virtual advising model. Reporting to the Senior Program Manager on the National Program Team, this role spearheads Bottom Line's hybrid advising approach, serving students through customized content delivered via SMS and supplemented by live, virtual sessions when escalation requires more nuanced guidance.
The Virtual Success Advisor (PT) is part of a connected national and regional team. When a student's situation calls for in-person intervention, the advisor partners with the regional Success Coach so the student is seen and supported.
As Bottom Line scales toward our 2030 ambition of serving 20,000 students, the Virtual Success Advisor is the human anchor of our scaled advising support layer.
Primary Responsibilities:
Direct Student Support – 85%

• Provide responsive support to students via a communal advising model that combines technology and live virtual support
• Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats
• Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to:
• Enrolling in classes
• Paying semester balance
• Creating a professional resume
• Completing financial aid applications
• Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary
• Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to:
• Finalizing outstanding financial aid issues (verification, institutional forms, etc.)
• Paying fall balance or creating a payment plan
• Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.)
• Accessing work study and other campus resources
• Coordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless

Program Support – 10%

• Contribute to and strengthen Bottom Line’s national advising knowledge base by documenting regional resources, student supports, and effective strategies to support continuous improvement and scaled support
• Engage in scalable advising services, including admissions and scholarship essay and resume review, asynchronous advising, and text-based advising via Get Schooled, ensuring high-quality, actionable feedback that aligns with Bottom Lineadvisingstandards
• Support continuous refinement of scaled advising experiences (e.g., SMS campaigns, resource libraries, and on-demand advising) byidentifyinggaps, testing approaches, and sharing learnings with the Scaled Advising Team
• Evaluate engagement trends and work with the team toidentifyopportunities to tailor services to effectively meet student needs (online modules, newsletters, resource library, etc.)
• Support the Emergency Funds process through documentation collection, proactive outreach, problem-solving, student follow-up, and DEAL case note updates in Salesforce
• Test effectiveness of automated messages and share learnings with program teams and organizational leadership to inform ongoing improvements to delivery and efficiencies

Data Entry – 5%

• Track and record student progress, using both quantitative and qualitative measures
• Enter data and meeting notes into CRM within 2 business days of a student interaction or status change
• Maintainaccuratestudent contact information in the student CRM

Duties, responsibilities, and activities may change at any time with or without advanced notice.

Work Schedule:

This is a part-time (20 hours per week) position. Work schedules are structured around student needs and will include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.

Direct Reports:

None

Expected Travel:

Minimal. This is a fully virtual role. Occasional travel may be required for team gatherings, organizational events, or in-person student events as needed.

Who Should Apply:

If you meet the qualifications below, you should apply.

Required:

• Bachelor's degree and work authorization
• 1 – 2 years of related work experience
• Experience developing trusting relationships with students, and coaching them toward goals
• Demonstrated ability to craft and customize messages that inspire action among first-generation college students
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Preferred:

• Fluency in a language other than English a plus
• Experience with virtual studentadvisinga plus

How To Apply/Application Deadline:

All applications must be submitted via Bottom Line’s Career Page

Please share your resume and cover letter.

Start Date:

August 10th, 2026

Benefits:

Learn about our benefits here .